Wiki not updating

Me and several others have problems updating our wiki-pages. The preview is right, but after saving the page is NOT changed.

We have noticed this problem at the following pages:
https://wiki.librarything.com/index.php/Take_It_or_Leave_It_Challenge_-_February...
https://wiki.librarything.com/index.php/Take_It_or_Leave_It_Challenge_-_February...

The odd thing is that the changes are listed if I click on 'History' under 'This page'.
And these have a green marked 'updated since my last visit' that I have never seen before. I don't know if it is related, but it looks like this:

https://wiki.librarything.com/index.php/Take_It_or_Leave_It_Challenge_-_February...

I experienced the same issue with my edit to this page. It is time-stamped 03:07, 29 February 2024. I could see the change in the edit view and the preview view, but it was not changed on the page upon saving. This morning the edit I made shows up on the page, so it seems there may be a time lag after saving.

It looks like the wiki-pages are catching up now, some hours later the changes are slowly popping up.

I was just about to pop on and guess it might be slowness, sorry for the trouble! I'll mention this to the developers, but I'm pretty sure they're aware. Let me know if problems are persisting.

ETA re: slowness, we are aware of the general slowness and are actively working on a longterm fix. Thanks for your patience!

>5 kristilabrie: Thanks!

Is there an issue with wiki pages today? Twice I've edited https://wiki.librarything.com/index.php?title=Rosalita%27s_memorial_wiki_2024 but when I try to save, it just gets stuck and I cannot leave the page or close the tab.

So currently I have it in two tabs; one where I made some edits but decided not to save them but I can't even click the Cancel button. On the other I've made quite a few changes but the Captcha wheel has been spinning aimlessly for over an hour.

ETA: I managed to get out of the page I didn't want to save (by going to a different website in the browser search bar). The verification on the other one finally timed out and when I clicked again it did give me a Captcha - but when I saved it I got an 'oops that didn't work, please try again' message and it's back to the spinning wheel.

(Safari 17.3.1 on iMac desktop)

ETA: it seems to be working now (as of 19-3-2024)

>7 humouress: Back to the same issue again. Maybe the system takes weekends off?

Tuesday 26th March: seems to be working again 🤞

>7 humouress: It's the weekend (Sunday 14th April) and the wiki gets stuck on the spinning Captcha wheel again whenever I try to save (minor) changes. It does give me a 'sorry the site is experiencing difficulties' message now.

I'll try tomorrow.

>9 humouress: Also happened to me in the last days, and even when it accepts the Captcha it went wrong a few timws. The wiki-pages are loading rather slow.

>10 FAMeulstee: Hmm. Well I'm trying to create an account on a completely different site which requires a Captcha and the wheel is just spinning there, too. Maybe the issue is with Captcha?

ETA: the wheel is still spinning on that site on Safari but I tried it in Firefox and it's gone through. 🤗

I'm just getting an error message with any wiki I try to get to today. (Using Firefox)

I'm also getting an error (using Chrome):

Sorry! This site is experiencing technical difficulties.
Try waiting a few minutes and reloading.

(Cannot access the database: Too many connections (wiki.cwh621jgfadf.us-east-1.rds.amazonaws.com))

See also https://www.librarything.com/topic/360097

Well, it's Monday morning over here now. I tried the links to both wikis (above) and now they're not even opening. It just goes straight to the 'Sorry! ...' page.

I'm getting a Gateway time-out, error code 504.

ETA: >14 lilithcat: should we be posting there? You closed it as a duplicate and referred everyone to this thread.

>16 CurrerBell: Just confirming:
I'm also getting a 504 Gateway time-out error. https://wiki.librarything.com/index.php/User:bnielsen

And I think that from >12 LibraryCin: and on should count as a new error since we can't even get to the wiki pages.
So I think that it was unhelpful to close https://www.librarything.com/topic/360097
But never mind. Let's wait for LT staff to fix the problem.

>9 humouress: >15 humouress: I can open the wiki now and I did manage to edit it but when I tried a second edit, it failed. I refreshed it and tried again - got the Captcha and everything - and it seemed to fail but when I refreshed it and had another look, the edit looks like it's taken. But it's all very slow.

>18 humouress: Yes, very slow.

>18 humouress: >19 bnielsen: Thanks for the updates. I'm passing this on to Ganawa who can hopefully see how to handle.

Current status report: I just posted successfully to the Wiki for the Reading Through Time Group. I don't want to say the bug status should be changed, but maybe some other folks on this thread could check things out and let TPTB know how it's coming along. Maybe it's solved, or maybe this is just my lucky day?

>21 CurrerBell: TIOLI users are reporting success with the TIOLI wiki.

Popping over to say I successfully loaded and posted to 3 or 4 different wikis just now. (Saved up all the ones I wanted to post to over the past few days.)

I think this was related to some delays that are now clear. Closing but please reopen if needed.

Just dropping a note but not reopening for now. It's the weekend again (Sunday 21st April) and I tried editing the Memorial wiki (link in >7 humouress:) and got the spinning Captcha wheel. I didn't have the patience to wait more than about 10 seconds; it might have worked if I'd given it longer.

How's it looking for you, now?

A user was having trouble editing German CK data last night, as well: https://www.librarything.com/topic/360261

>25 humouress: >26 kristilabrie: I just tried it (on my laptop) and I could save the edit I made. (Monday 22nd April).

ETA: this is the danger when you create AI. It wants the weekend off, too.

Hmm. Well it's not the weekend (though tomorrow is a public holiday) and the Captcha wheel is back to just spinning again.

Tuesday morning (Singapore time) 30th April
macOS 13.6.6 Safari 17.4.1

I tried editing a different wiki but am still getting the spinning wheel. This is getting annoying now.

Tuesday afternoon (as above)

Update: as of yesterday (Thursday) it seems to be working again. 🤞

*le sigh* We almost survived the entire weekend this time (maybe because it took the bank holiday off). I've been tinkering successfully with the two wikis (>7 humouress: and >30 humouress:) - until 19.56 (Singapore time) on Sunday. It's back to the spinning Captcha wheel again.

15.20 Monday afternoon 6/5/2024 (Singapore time).
Still not able to save. The Captcha wheel just keeps spinning without generating a Captcha. (I happened to reboot my computer in the interim rather than just put it into sleep mode, but that doesn't seem to have made a difference.) FAMeulstee on the TIOLI thread also reported that she couldn't save on that wiki.

>32 humouress: We've been getting hit hard by bots in your area, so have put some limits (not blocks) on the offenders, but you might be getting lumped in with that group. We made some changes for this, if you can check back after next weekend and let us know if the Wiki fared better this time? Thanks for your patience on this.

>33 kristilabrie: Thank you for the update.

This evening I've been able to edit my personal wiki, using my laptop.

Wiki hasn't been available for a couple of hours, now. Going to various pages at wiki.librarything.com produces this error message:

Sorry! This site is experiencing technical difficulties.

Try waiting a few minutes and reloading.

(Cannot access the database: Too many connections (wiki.cwh621jgfadf.us-east-1.rds.amazonaws.com))

Backtrace:

#0 /var/www/html/includes/libs/rdbms/loadbalancer/LoadBalancer.php(995): Wikimedia\Rdbms\Database->reportConnectionError('Unknown error (...')
#1 /var/www/html/includes/libs/rdbms/loadbalancer/LoadBalancer.php(666): Wikimedia\Rdbms\LoadBalancer->reportConnectionError()
#2 /var/www/html/includes/GlobalFunctions.php(3062): Wikimedia\Rdbms\LoadBalancer->getConnection(-1, Array, false)
#3 /var/www/html/includes/user/User.php(498): wfGetDB(-1)
#4 /var/www/html/includes/libs/objectcache/WANObjectCache.php(889): User->{closure}(false, 3600, Array, NULL)
#5 internal function: WANObjectCache->{closure}(false, 3600, Array, NULL)
#6 /var/www/html/includes/libs/objectcache/WANObjectCache.php(1009): call_user_func_array(Object(Closure), Array)
#7 /var/www/html/includes/libs/objectcache/WANObjectCache.php(895): WANObjectCache->doGetWithSetCallback('global:user:id:...', 3600, Object(Closure), Array, NULL)
#8 /var/www/html/includes/user/User.php(527): WANObjectCache->getWithSetCallback('global:user:id:...', 3600, Object(Closure), Array)
#9 /var/www/html/includes/user/User.php(446): User->loadFromCache()
#10 /var/www/html/includes/user/User.php(410): User->loadFromId(0)
#11 /var/www/html/includes/session/UserInfo.php(88): User->load()
#12 /var/www/html/includes/session/CookieSessionProvider.php(119): MediaWiki\Session\UserInfo::newFromId('29723')
#13 /var/www/html/includes/session/SessionManager.php(487): MediaWiki\Session\CookieSessionProvider->provideSessionInfo(Object(WebRequest))
#14 /var/www/html/includes/session/SessionManager.php(190): MediaWiki\Session\SessionManager->getSessionInfoForRequest(Object(WebRequest))
#15 /var/www/html/includes/WebRequest.php(735): MediaWiki\Session\SessionManager->getSessionForRequest(Object(WebRequest))
#16 /var/www/html/includes/session/SessionManager.php(129): WebRequest->getSession()
#17 /var/www/html/includes/Setup.php(734): MediaWiki\Session\SessionManager::getGlobalSession()
#18 /var/www/html/includes/WebStart.php(139): require_once('/var/www/html/i...')
#19 /var/www/html/index.php(40): require('/var/www/html/i...')
#20 {main}

ETA: And now I'm getting a "Gateway time-out error code 504" from Cloudflare (connection okay to Cloudflare in Chicago).

>1 FAMeulstee: I'm also getting a "Gateway time-out error code 504" from Cloudflare (and I'm in Denmark).

I'm not even getting that far (still in Singapore). If I click on a link to a wiki, the search bar starts and then just stops and I will still be on the same page.

ETA: I happen to have a wiki page open from last night, but if I try to edit it I get the same result ie no movement.

>35 karenb: >36 bnielsen: >37 humouress:

Thanks for the reports, all, and sorry for the trouble. I'll pass this along to the developers, so they can take a closer look.

>38 kristilabrie:. Thanks!

Here is an example of something that stalls right now:

https://wiki.librarything.com/index.php/User:Bnielsen/

I was doing okay, but this morning, trying to get to the wiki, I get a " Gateway time-out Error code 504
Visit cloudflare.com for more information." message. It says "Host Error".

>39 bnielsen: Just checked it again. After 15 seconds it times out with
Gateway time-out Error code 504

i.e. same error as reported in >40 lilithcat:

Thanks for these reports, I'm letting Ganawa know so he can give these a kick!

Yai! It's back. Thanks! And hoping it won't hide behind a 504 again :-)

Lovely, marking as fixed but please reopen if needed (let's hope not).

Thank you; it's working now.

Question: does anyone else find the text moving in the edit box when you're editing the wiki? It's only been happening this week for me.

*sigh* It's Thursday, not even a bank holiday. We were swimming along nicely, the wiki and I, saving and all but suddenly we're back to the spinning Captcha wheel and I've lost my latest edits. It seems to be the old problem and not the new one that was resolved yesterday (when I couldn't even open any wikis).

ETA: I don't seem to be able to reopen this report but I would like it kept on the watch list.

>46 humouress: I reopened it. It is in the box under 'Change bug status?'

>46 humouress: I'll let Ganawa know, sorry for the trouble.

ETA: ah, you're in Singapore, yes? That might be a separate issue but I'll ask.

>47 FAMeulstee: Thanks. I tried it twice but when I looked at the bug status list it still looked like it was labelled 'resolved' (green tick). Maybe it just takes a while to register.

>48 kristilabrie: Thanks.

Yes, Singapore. It may be going back to the issue in >33 kristilabrie:

Just to update, it seems to be working now. I'm on my laptop whereas I was on my desktop before but I don't think it's a device issue since it was working and then suddenly stopped.

ETA: Well, this morning I'm on my desktop and I'm getting the spinning wheel again. Just in case:
mac OS 13.6.6 (22G630)
Safari Version 17.4.1 (18618.1.15.111.8, 18618)

>51 humouress: I'd be curious to see if, when you have trouble on the desktop, you could test on the laptop at the same time. That would be a good test!

It's Sunday night, tomorrow's a public holiday and I've got the spinning wheel again. Darn; I thought it was solved.

Desktop
macOS Ventura 13.6.7
Safari Version 17.5 (18618.2.12.111.5, 18618)

Monday afternoon and I've been able to save to the wiki.

Monday evening and it's back to spinning again.

>53 humouress: >54 humouress: thanks for the note, I'm asking the devs if we're limiting your area, I'm guessing that's the case.

>55 kristilabrie: Thanks. I don't mean to nag (I'm resigned now - as long as it comes back at some point, soon) but just logging for data purposes.

No change, for now.

Another weekend, another spinning wheel ...

>57 humouress: Thanks, and apologies. I'll let Ganawa know!

>58 kristilabrie: Thought I'd add that the wiki I edited last night (Sunday) did work for me. I use Firefox most of the time. if that makes a difference.

>57 humouress: Ganawa did something this morning with the wiki server, so let's see if that improves anything. He's digging around a couple of other spots, too, just in case. Let us know if this persists.

Sorry, I meant to come back and say I managed to edit my wiki on Monday afternoon (Singapore time). Thank you and Ganawa for trying to resolve it anyway :0)

However I seem to be having issues again today, which is odd as it's not a weekend. I'll keep trying in case it's a different issue.

Okay, I managed a couple of edits.

*sigh* It's gone again. I did manage a few edits today. I'm hoping it'll come back in a bit. Just logging it here.

Tuesday afternoon ... still spinning. Must be a bank holiday somewhere.

Thanks for the updates, I'll let Ganawa know! I appreciate your extended patience.

>64 kristilabrie: Thanks. It's still spinning this morning (actually, it's a minute to noon now, here).

I'm hoping this doesn't jinx it, but I've been able to edit the wikis for the past couple of days. Sorry - I've been meaning to update you but I fell down a few rabbit holes.

- humouress (on my kids' account)

>66 superboy: Fingers crossed it sticks (or rather, doesn't stick)!

Darn. It jinxed it :0(

>68 humouress: Hmm; I've just tried on the same device (macOS 13.6.7) but on Firefox (127.0.2 (64-bit)) instead of Safari (Version 17.5 (18618.2.12.111.5, 18618)) and the edit saved so it's working on here - for now.

Maybe I've been editing wikis a lot on my humouress account and it's kicked off a red flag or something?

>69 libraian: I'll pass this to Ganawa, because I'm not sure of all the triggers/controls that might affect your wiki editing! You're saying all Firefox edits are working? And for which users? Just your libraian account, or others?

So, it's currently not working for my humouress account on Safari Version 17.5 (18618.2.12.111.5, 18618)

but it is working for my libraian account on Firefox 127.0.2 (64-bit)

I was able to update https://wiki.librarything.com/index.php/Rosalita%27s_memorial_wiki_2024#.E2.9C.8... from my libraian account on Firefox after it wouldn't save (ie I get a spinning wheel when I click on the 'I am not a robot' box) on my humouress account on Safari.

iMac macOS 13.6.7 (22G720)

>71 humouress: I've logged out of libraian and logged back in as humouress on Firefox and I was able to edit and save (to that same wiki) (ie as humouress in Firefox).

ETA: it seems to be working for humouress on Safari ... at the moment (touch wood).

>71 humouress: >72 humouress: All good tracking/information, thanks! I've passed this along to Ganawa.

*sigh* Me again, sorry.

I haven't been working with wikis as much as before, these past couple of weeks, but when I have they worked. However today I'm getting the spinning wheel when I click on 'I am not a robot' and this time the 'cancel' button didn't work either.

Safari/ iMac desktop (as above)

>74 humouress: I've managed to edit that wiki on my laptop.

Safari/ MacBook laptop

Version 17.5 (19618.2.12.11.6) / Sonoma 14.5 (23F79)

Me again - I'm back from holiday and it's a weekend. I'm trying to edit a wiki (after a long absence) and the Captcha is just spinning.

iMac desktop, Safari.

It's Tuesday here and I'm still not able to save changes to this wiki: https://wiki.librarything.com/index.php?title=User_talk:FAMeulstee&action=su...

iMac macOS Ventura 13.6.9
Safari Version 17.6 (18618.3.11.11.7, 18618)

>76 humouress: >77 humouress: Thanks for the notes, sorry for the troubles! Are you currently having trouble editing the wiki? If so, it's the same forever spinning wheel, I'm assuming? I'll pass this on to Ganawa so he's aware.

>77 humouress: >78 kristilabrie: Can you try an edit again? I've made a couple changes to the server - hoping it gets you through the Captcha

>78 kristilabrie: Thanks.

>79 Ganawa: Thank you. Unfortunately, no change. I'm just trying to update the wiki with a link to the November TIOLI Challenge but the wheel just keeps spinning.

>80 humouress: Darn, sorry! I'll see what other ideas Ganawa has and report back.

>81 kristilabrie: {01.29 am}Thanks. I gave up for a while but just now I tried to edit https://wiki.librarything.com/index.php?title=Rosalita%27s_memorial_wiki_2024&am... and am still getting the rotating circle for the Captcha.

ETA {10.47pm}: Hmm; it may be my computer - in spite of the fact that I have shut down and reopened it. I just tried another site (trying to book an appointment for a phone; the page seemed buggy and I ended up with a spinning Captcha there too). Any suggestions?

>82 humouress: If you don't mind sharing your IP (you can also email it to me), I can see what may be happening in the logs. If you're experiencing the same issues on other sites, I may be able to see why that is. It could be related to our CDN services through CLoudflare

I've been able to make edits to https://wiki.librarything.com/index.php/User_talk:FAMeulstee on my laptop just now. (humouress writing as superboy).

Safari Version 18.0.1 (19619.1.26.111.11, 19619)
Mac OS Sonoma 14.6.1 (23G93)

>84 superboy: Are you able to make similar edits when logged into your humouress account, on the same device?

Hmm; I just tried from my desktop and successfully made an edit to the wiki (as in >77 humouress:).

🤔🤗

ETA: it looks as though my OS has updated: mac OS Ventura 13.7.1 (22H221)
Safari Version 18.1 (18619.2.8.111.5, 18619)

>86 humouress: Excellent! Let's hope it sticks; let us know if it doesn't.

The wiki appears to be down again.

I don't think the wikis are even loading tonight.

Wikis not loading for me too.

>88 susanna.fraser:, >89 LibraryCin:, >90 wcarter:

That is a different problem, and has been reported here: https://www.librarything.com/topic/366127